TC Autos in Omagh was one of three Northern Ireland Renault dealers to scoop one of the top prizes in Renault’s Global Quality Award Programme.In line with Renault Commitment 2009, the company’s three-year growth plan aimed at improving quality, profitability and sales, Renault’s Global Quality Award is held annually to recognise the active contribution of dealers to its customer service quality.In the 2008 awards, TC Autos of Omagh came first in the “Best Customer Service†category for the highest quality score of 93.29%. The dealership was also an award winner in 2007 and recently won Renault’s “Dealers of Excellence†award, presented to the top performers in the Renault UK Network for new car sales, parts sales and customer satisfaction scores.Damien Maguire, Dealer Principal at TC Autos, received a framed certificate from Renault UK Directors including Managing Director, Roland Bouchara, who visited the dealership to make a special presentation.Mr Maguire said: “We’re thrilled to receive this award once again. It’s reassuring to see that in such a difficult economic climate we can still manage to meet what’s expected of us by Renault and our customers.“We’re a small family-run firm and I think we continue to succeed because of the mixture of good Renault products added to quality TC Autos service.  We are very close to the customers and know them very well.  We have built up a huge level of customer loyalty as we are personable and friendly, and we establish a rapport with our customers, and as we live in small rural community, customers who are happy with our service, refer their friends and families.“It is testament to the dedication of our team that we have won this award and the Dealers of Excellence for 2008. I am glad that our staff have received this award as recognition of their hard work.â€Roland Bouchara, Managing Director of Renault UK said: “We’re delighted once again to have announced the winners of Renault’s Global Quality Award Programme. The top four dealers in the UK have attained the highest standards of customer service measured by customer feedback and have proved themselves to be a showcase for the network. Our brand’s made huge steps forward in terms of quality and customer service in recent times thanks to the implementation of Renault’s ‘e4’, programme and we’re delighted to be able to reward such positive contributions.“’e4’ stands for Excellence, Everywhere, Everyone, Everytime, and has been designed to ensure the quality of service so that every customer has a positive experience at every dealership in the network.“In addition to the quality of customer service within the dealership network, the quality of Renault products has also made significant progress.  The German equivalent of the AA, ADAC, recently praised our Twingo, Clio and Modus models in its latest reliability survey.â€For more information on TC Autos visit the dealership on Cookstown Road, Omagh (0288 224 3451) or click onto www.tcautos.biz